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⭐ Create Work Orders

Something needs to get fixed. A guest reported a leak. A piece of equipment is making noise. A room isn't ready. Whatever it is — here's how to get it to the right person in seconds, without a phone call or a sticky note.

Written by Manuela Sanchez

Quick Steps

  1. Tap the green "+" button

  2. Describe what needs to be done — type it or, on mobile, say it out loud using voice dictation. Speak naturally, in English or Spanish — Pico understands both.

  3. See how Pico AI autofills the form. Edit if needed.

    • Add a Location or Asset so the team knows exactly where to go.

  4. (Optional) Choose when it should be done: a specific date, or multiple dates

  5. (Optional) Set as Urgent if it needs immediate attention.

  6. Tap Create Work Order

3 things that speed up a repair

  • Be specific. "Light broken" vs. "table lamp in 805 won't turn on" — the second gets fixed in one visit instead of two.

  • Add a photo. Your team sees the issue before they arrive and brings the right tools the first time.

  • Use comments for next steps. If a repair has to wait — a part's on order, say — a quick note and changing the status to On Hold saves another department a follow-up call.

What happens after

The assigned team is notified right away and the order routes to them. Track it under All Work; updates show in your Inbox.

Fixed it without logging it?

Add a Work Order and mark it complete so your work's on record.

Who can do this?

All roles can create and update Work Orders.

We’re here to help you — chat with us if you have questions.

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