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Reset a Team Member's Password

If a team member is locked out or can't access their account, you can set a new password for them directly — no need to wait for them to go through a reset on their own.

Written by Manuela Sanchez

Go to More > People, find the team member, and select Manage Password.

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Set a new password

Enter a new password on their behalf and share it with them securely. The password must be at least 8 characters and include at least one letter, one number, and one special character. Once set, the user will be prompted to choose their own new password the next time they sign in.

Send a password reset email

If the user already has a password set, you can send them a reset email so they can update it themselves. Note: this option is only available after a password has been set — if the account is new, set a password first.

Require a reset at next login

Toggle this on if you want to force the user to create a new password the next time they sign in. Like the reset email, this option requires a password to already be set on the account.

Who can do this?

Property Managers only.

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